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ClickSWITCH

The fast, secure way to switch your direct deposits and recurring payments.

Our partnership with ClickSWITCH makes updating your direct deposit and recurring payments from your previous financial account to your Mercanitle Bank account easy.
 

Why Use ClickSWITCH?

  • Simple and Easy.  Located within online banking, you can easily update your direct deposits and recurring payments.
  • Quick and Convenient.  Switches made in as little as 2 minutes. *May take 5-10 business days for changes to take effect.
  • Safe and Secure.  Track switches and receive real-time switch notifications.

ClickSWITCH FAQs

ClickSWITCH removes the hassle of contacting all of your billers and depositors to inform them of your new account information. You input your payment and direct deposit information to our secure ClickSWITCH system, submit the switch and we’ll do the rest. You can monitor the progress of your switches by clicking on the “View Existing Switches” on the home screen of your Dashboard.

Yes. ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, the ClickSWITCH facilities adhere to the highest industry standards with regard to the security of your personal information.
 

If you have any questions on the ClickSwitch process, you can contact us Monday - Friday 8:00 am - 6:00 pm, Saturday 9:00 am - 1:00 pm EST

You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.

A recurring payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

A direct deposit is any payment that you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Once a company receives the form, recurring payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor and the method needed to switch the payment or deposit.

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
 
For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status is
“Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

If you provided an email address during enrollment and have allowed alert emails, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.
 

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH for them.

Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

Please note that by using this link, you will be leaving Mercantile Bank's (the 'Bank') web site. The Bank takes no responsibility and makes no warranties, either expressed or implied, for any of the services, products or information available via this outside web site. The Bank is not responsible for and does not monitor the content, performance, policies (including any privacy policies) or administration of this outside web site, which are the sole responsibility of their creators and do not represent, explicitly or implicitly, positions, policies or opinions of the Bank, its affiliates, its employees or its Board of Directors.