Online & Mobile Services /

Let's Chat

A personalized, concierge banking service through your mobile phone or desktop.

Pick your dedicated banker within online banking, and let's get started.


Life is busy, and making time to stop into one of our branches is not always easy. Let's Chat can help! It's an easy way to connect to your own banker - who knows you, so you never have to tell your story twice. Send messages to your banker any time, from anywhere, and take care of almost all of your banking needs!

Get Started with Let's Chat

Meet Lisa and Let's Chat

Choose Your Banker

Choose Your Merc Banker

Connect Safely and Securely

Connect Safely and Securely

We're Here To Help

We're Here To Help

It's easy & safe to use Let's Chat!

We know that questions can be complex and you want answers from a knowledgeable banker, our Let's Chat bankers are real people who can answer a variety of banking questions. Technology...with personality, that's what you'll get every time you connect with us in Let's Chat!

Step One.
Log into Online or Mobile Banking

Step Two.
Click Let's Chat at the bottom of the screen

Step Three.
Choose your banker


What customers are saying...



There are so many ways we can help with almost any of your banking needs, so log into online banking and let’s chat!


Please note that by using this link, you will be leaving Mercantile Bank's (the 'Bank') web site. The Bank takes no responsibility and makes no warranties, either expressed or implied, for any of the services, products or information available via this outside web site. The Bank is not responsible for and does not monitor the content, performance, policies (including any privacy policies) or administration of this outside web site, which are the sole responsibility of their creators and do not represent, explicitly or implicitly, positions, policies or opinions of the Bank, its affiliates, its employees or its Board of Directors.