Security & Fraud
Your Security & Fraud
Mercantile Bank is committed to protecting your privacy and providing a secure banking experience. We continue to adapt our security measures, but protecting your personal information or business is a team effort. Our Security Hub offers fraud prevention tips and tools to help protect your accounts online.
Fraud Alert
Mercantile Bank will never call or text you and ask you to enter a code beginning with *72. This code forwards your phone to fraudsters. If this happens, hang up and call the bank directly.
Contact UsMercantile Bank Security Hub
Report Fraud
Fraudulent Emails & Websites
Internet Fraud Compliant Center:
www.ic3.gov
Mercantile Bank Loss Prevention Department
616-406-3785
Lost or Stolen Debit/ATM Cards
Suspicious Online Transactions
800-453-8700
Lost or Stolen Credit Cards
800-453-8700
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Mon – Fri from 7am - 7pm
Sat. from 9am - 1pm
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