Greenlight

Greenlight FAQs

• Is there a minimum age?

  We support kids and grownups of all ages. No minimum (or maximum) age here.

• Is this a debit or credit card?

  Greenlight is a debit card for kids, not a credit card. Parents load money onto the card from their own funding source connected through their Greenlight app. And because it’s a debit card, kids can’t spend what isn’t there. That’s a pretty valuable life lesson.

• Is there an app for kids?

  Kids and parents will both use the same Greenlight app you see in the app store, but have two different experiences and individual login credentials. Parents can set up their child’s login under the child’s profile settings.

• Where is the card accepted?

  The Greenlight card can be used almost anywhere Mastercard is accepted, online, and in-store. “Almost,” because our cardholders are kids, and we’ve put important guardrails in place. Greenlight also works internationally in 150+ other countries, with no foreign transaction fees. No need to let us know if you travel abroad — you’ll have enough to remember.

• What do I need to sign up?

  All we need to get you started is some basic information.

  • Your email address
  • Your mobile phone number
  • Your child’s/children’s name(s)
  • Your legal first and last name
  • Your physical address
  • Your date of birth
  • Your Social Security number (SSN). For information on why we ask for your SSN, learn more about the U.S. Patriot Act.
  • A valid debit card or bank account

• How do I verify my funding source?

  Bank Account
  If you are prompted to verify your Mercantile account when manually adding your funding source, you
  will receive 2 small deposits of $1.00 or less in your bank account within 1-2 business days. To
  verify your account as a funding source, you will need to input the 2 micro deposit amounts
  into your Greenlight app when prompted to verify.
  
  If you do not see these deposits within 3 business days, please contact Mercantile Bank and we can take a look at the status of your account. Once you complete verification, the 2 micro deposits will be removed from your bank account to offset the deposit amounts.
  
  Debit Card
  Once you add your debit card as a funding source and make your initial funding load, you should
  see 2 transactions on your debit card that add up to the initial load amount. You will need to
  confirm these transactions within 3 business days in the Greenlight app to verify your debit card.
  
  If you do not see these transactions within 4 business days, please contact Mercantile Bank so we can take a look at the status of your account.

• How long does it take for my debit card to arrive?

  After completing registration or requesting a replacement card, your debit card will arrive within 7-10 business days. If you would like to expedite your shipping for your card to arrive within 2-3 business days, you can call our customer service team at 888-483-2645 within 12 hours of signing up. You can request to have your shipping expedited for a one-time fee of $24.99.

• How do I activate my child's Greenlight card?

  When your child's card arrives, follow these simple steps to activate it right away:

  1. Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your child’s card.
  2. Tap on the notification and input the card's expiration date in the app to activate it.
  3. Next, visit your child's dashboard by clicking their square at the top of your Parent Dashboard.
  4. Select "Manage Card" then "Set debit card PIN." After the PIN is set, your physical card is activated and ready to use!

• How can I check my child's spending history?

  We have made it super easy to check your child's spending history.

  1. Navigate to your child's dashboard.
  2. Click on the Spending tile.
  3. At the top right, click on "History."
     

  
  You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.

• I signed up, but I was just charged a monthly fee.

  Please contact Greenlight Customer service by calling (888) 483-2645 or texting (404) 974-3024 and inform them you would like to be added to the Mercantile Bank partnership program.

• Can I send money to my child's Greenlight card from the Mercantile Bank app or website?

  No, Greenlight is its own individual app, but within the Greenlight app you can send money to your child’s card, turn their card on/off, set up spending controls, allowance, chores and more.

• Is Greenlight safe?

  Liability Protection. Greenlight blocks ‘unsafe’ spending categories, sends real-time transaction notifications, lets parents turn cards off at any time, and gives parents flexible ATM and spending controls.