Online Banking
Explore Our Online Banking Benefits
Give yourself the freedom to bank whenever and wherever it's most convenient for you.
Features and Benefits
- View real-time account balances.
- Credit score monitoring
Perform real-time transfers, loan payments and stop payments
Search history by check number, amount or date range. - Export history to personal finance software such as Quicken® and QuickBooks®.
- View check images.
- View Mercantile Bank credit card balances & history.
- View checking, savings, loan and credit card statements.
- Transfer funds to make credit card payments.
- Re-order checks.
- Change password after lockout and establish personalized user ID.
- Plus, within online banking, you have a slew of additional services and tools at no cost to you.
Online Banking Guide
Personal Users
For more information on Online Banking features and functionality, please use the Help option from the main menu within Online Banking. For additional assistance, please contact us at 800-453-8700 during normal business hours.
Business Users
For more information on Online Banking features and functionality, please use the Help option from the main menu within Online Banking. For additional assistance, please contact us at 800-453-8700, option 2 during normal business hours.
Business customers interested in enrolling for internet banking, please call Online Support at 800-453-8700 during normal business hours.
eStatements
Looking for an easy, secure, convenient and free way to get access to your bank statements up to 5 days sooner?
Enroll in eStatements, available in online banking!
Faster Access
View your statements and tax documents as soon as they are available, no waiting for them to be printed and mailed. You may receive them up to 5 days sooner!
More Secure
Statements are protected by your Online Banking password and not accessible by anyone but you. Reduces risk by not having sensitive account information sent through the mail.
Eco Friendly
Using less paper helps to reduce chemicals in the environment, and saves trees!
Reduce Clutter
You have access to 2 years worth of statements, no need to keep boxes of paper that will eventually need to be shredded.
Flexible & Convenient
View or print them anytime, at home or on the go. You can also set up notifications so you know exactly when your statements are available.
Easy to Enroll
Simply login to online banking and follow 5 easy steps.
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+ Expand Details
Steps:
1. Login to online banking.
2. Select Menu/Services.
3. Choose eStatements from the Services Menu.
4. Accept the Agreement and enter the validation code needed.
5. Set your preferences to electronic only for each account.
Frequently Asked Questions
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How do I reset my online banking password?
The Online Banking System allows you 3 logon attempts to the system before it will lock you out. When you login, you can click the box for "Forgot Password" and you will be sent a new Secure Access code to proceed. Once you have successfully entered that code, you can enter a new password. If you are locked out, please contact the Mercantile eBanking Department at 800.453.8700.
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What should my browser settings be for a better online banking experience?
These guides provide helpful browser-specific information to ensure that users can access and use the online banking features effectively.
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How often is balance information updated in online banking?
The available account balance in online banking is adjusted as transactions are presented to Mercantile Bank for processing throughout the day. Pending transactions from the current business day are removed from pending and begin posting to the account history in online banking during the nightly update starting around 10:00 pm ET. During this nightly update, running balance totals in the account activity screen will not include pending transactions until the update is complete, usually by 5am ET. During the nightly update, the available balance is an accurate current available balance.
Have questions? Merc is here to help.
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